Last updated: [Feb/04/2025]
This Privacy Policy describes how FX Gameplan, Inc. ("we," "us," or "our") collects, uses, and shares your information when you visit our website at FXGameplan.com or use our desktop or other applications. FXGameplan.com provides a foreign exchange market trading platform that connects you directly to your broker. We do not have access to your broker information.
It is strictly against our privacy policy and practices for FX Gameplan, the app, to monitor, interfere, store, or even know about any communication between you and your broker.
FX Gameplan does not know, cannot know, and will not know your trading activity, your account information, or any other trading or financial information between you and your broker. Your broker credentials and other data are private to you and you only. That includes any account balances, capital, margin limits, leverage, or any other personal information you have not provided to us during registration or when visiting links from our applications.
Your broker credentials, including any tokens or other login details, are strictly maintained on your own computer device where the application is installed. Your data is securely encrypted and only sent directly to your broker when you communicate with the broker through the application. FX Gameplan does not store or know your broker credentials.
We may collect and process the following types of information:
Customer Contact Information
Names and email addresses, which are used for account management, support, and service-related communications.
Analytics Data
Information about user interactions on the website. This data is only collected at FXGameplan.com properties and is not collected within the Windows desktop application. This may include, but is not limited to: location, duration, page views, button clicks, and form submissions.
We collect and process data for the following purposes:
Service Monitoring
Telemetry data helps us monitor service usage, detect issues, and enhance functionality.
Communication
Customer contact information allows us to manage user accounts and provide customer support.
We manage data as follows:
Internal data is never shared with third parties, and all databases are self-hosted by the engineering team. Access to those databases is limited to top-level executives: CEO and Head of Engineering.
Analytics data is never resold or shared with third parties. While analytics data is collected and dashboarded through the providers mentioned above, those parties cannot consume or resell that data.
We have no plans to resell any customer information or interaction to a third party now or in the future.
Telemetry Data
Retained according to the selected monitoring tier, ranging from 7 to 120 days.
Contact Information
User contact information is automatically deleted from the database upon user account deletion. Users who wish to be removed from email can do so via unsubscribe links or by submitting a request (see section 5).
Technical Data
This data, correlated to individual hubs—not users—is kept until a hub is deleted. Once the hub is deleted, FX Gameplan removes all data associated with it.
While FX Gameplan stores technical data, personal information is limited to names and email addresses.
Users may request the following by emailing [email protected]:
We implement stringent security measures to protect personal data:
Encryption
Data is encrypted in transit and at rest.
Access Control
Access to production-level systems is limited to engineering senior management.
Incident Response
In case of a data breach, we will notify affected users as required by law and take appropriate action.
All user data is securely stored and encrypted at rest on our servers located in the United States. FX Gameplan does not replicate any data outside the U.S. If you are not a U.S. resident, your data remains in our secure U.S. datacenter.
We may update this Privacy Policy periodically. Any changes will be posted on our website. We may notify users directly if significant changes are made.
For questions or concerns about this Privacy Policy, please contact us: